Can your concierge practice do this?

Regular readers of this blog know I’m not a big fan of concierge medicine, whereby physicians drastically reduce the number of patients they see in order to offer higher service levels. As I wrote in April:

Many patients get good service from their existing doctors. When the first concierge practices were introduced a few years back, my primary care doctor wrote a letter to the Boston Globe suggesting that the answer was for physicians to work harder to provide excellent care to a regular sized panel of patients for regular reimbursement. (I’ve always gotten good service from him –including same-day responses to mails.) I’d rather have him as my doctor than pay extra to someone who is more concerned about his own lifestyle.

Here’s an example:

On Thursday afternoon my dentist asked me to get a letter from my doctor certifying that I didn’t need pre-treatment antibiotics. Later that day I used my doctor’s secure messaging system to relay that request. My doctor answered me electronically within a couple of hours, sent the letter the next day, and I had it in hand by Saturday.

Sounds a lot like what the concierge practices promise, doesn’t it? The main difference: there’s no extra charge.

August 22, 2005

3 thoughts on “Can your concierge practice do this?”

  1. On the other hand, I need a letter from my PMD in reference to some life insurance. I mentioned it at my last visit (1 month) and left a message on his nurses machine 2 weeks ago, no response. He’s the most responsive of the local MDs. And rightly or wrongly I am a local physician as well and am probably getting better service b/c of that. It all depends on the practice.


  2. Pingback: Fuzzy math in concierge medicine | Health,Medical,Wellness,Medicine

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