Doctor/patient messaging is taking off

Doctor/patient messaging is taking off

The Orlando Sentinel reports on the growing popularity of webVisits as a substitute for certain nonurgent office visits. It’s been a long time coming, but now doctors and patients are growing to understand the value of the service.

“[E]very single comment we’ve had [from patients] has been positive and thankful,” [Florida’s Dr.] Batson said. “From a business perspective, if you have happy patients, it will have a positive spin financially in the long run.”

“More Web visits will be a thing of reality,” said Batson, who typically does seven or eight online consultations a week with patients, with the average consult taking 10 minutes. “It behooves most physicians to at least be open to the concept.”

This progress is particularly heartening to me. I’ve been involved for five years as a consultant to RelayHealth, the dominant provider of webVisit services, and it’s nice to see them succeeding.

May 16, 2006

One thought on “Doctor/patient messaging is taking off”

  1. Maybe for the adult/non-Medicare population. It’ll never work in my pediatric 1/3 Medicaid practice. I’m still struggling to get people to use the Medem system. It’s too much of a barrier to communication for some parents, including one mom who is a web master!



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