Pet peeves

A friend who’s complained to me in the past about the lousy service he’s received from physicians told me about a much happier experience he had today when he took his nine year-old, Ron to a multi-specialty practice in Woburn, MA.

The PCP he went to had a state of the art imaging and PACS setup. Before leaving the office my friend was brought into another room and shown a variety of images that made clear what Ron’s problems were. The PCP brought in two specialists for real-time consults: an immunologist to advise on a swelling/fluid retention issue and a surgeon for an ACL complaint. The whole experience was extremely businesslike and service-oriented, a real breath of fresh air.

Oh by the way, Ron is a dog.
As my friend said,

I just can’t get this out of my mind because I’ve never seen anything like it in human health care.

March 28, 2007

6 thoughts on “Pet peeves”

  1. And how much did the encounter cost? By and large, veterinary practice is fee for service (or “cash and carry.”) The flip side being that those without the cash don’t get to carry their pets home, except perhaps in a bag. (Sorry to be gross.)

    If I hadn’t been able to pony up three thousand dollars two years ago, I wouldn’t have the Rolling Peke today. The reason you never see anything like this in human health care is because no one would say to the impoverished parent of a sick kid, “If you can’t pay, we’ll just have to put him down.” And if vets had to provide that style of top-notch “businesslike” care to all comers, they would not be in business in Woburn very long.

  2. And you wont see this in the human world. We’d get nailed for making self-referrals or “feeding the franchise” or some such thing. Frankly I wouldn’t like the smell of a multi-specialty practice that ran this way (in the human world).

    best,

    Flea

  3. In our hybrid/socialized healthcare system pets do in fact get equal (maybe even better) care. If you want to see a real disparity, go to Canada, the pets up there are treated like Arabian kings compared to their owners who are mere peasants stuck in a socialized healthcare nightmare. The difference between veterinarians and physicians, vets are fee for service professionals and physicians are slaves to the insurers and government.

  4. Forgot to mention that, but Ron does indeed have an EMR.

    And while were at it – another thing that Ron gets is clear, concise discharge instructions after each visit. I seem to get these only when discharged from the ER/hospital.

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