A friend who’s complained to me in the past about the lousy service he’s received from physicians told me about a much happier experience he had today when he took his nine year-old, Ron to a multi-specialty practice in Woburn, MA.
The PCP he went to had a state of the art imaging and PACS setup. Before leaving the office my friend was brought into another room and shown a variety of images that made clear what Ron’s problems were. The PCP brought in two specialists for real-time consults: an immunologist to advise on a swelling/fluid retention issue and a surgeon for an ACL complaint. The whole experience was extremely businesslike and service-oriented, a real breath of fresh air.
Oh by the way, Ron is a dog.
As my friend said,
March 28, 2007
I just can’t get this out of my mind because I’ve never seen anything like it in human health care.