Capacity management is one of the top two or three drivers of hospital profitability. With continued reimbursement squeezes and the emergence of global payments, strong capacity management will be needed for survival.
In this podcast interview, Jeff Terry of GE Performance Solutions and I discuss:
- The difference between capacity utilization and occupancy
- The microeconomic and macroeconomic consequences of improved capacity management
- The interrelationships among strategy, technology, operations, process improvement, scheduling and governance in capacity management
- Similarities and differences with other industries
This topic may sound dry to you, but it’s one of my favorites!July 27, 2011