Health Business Blog

Health care business consultant and policy expert David E. Williams share his views

Real-time patient feedback. Podcast interview with Feedtrail CEO Paul Jaglowski

Paul Jaglowski FeedTrail
FeedTrail CEO, Paul Jaglowski

Paul Jaglowski, CEO of Feedtrail has taken patient experience surveying to the next level, collecting real-time information from patients during their encounters. Big guys like Press Ganey, Qualtrics and NRC are looking over their shoulders at the new kid on the block.

Paul has gone from baseball player to management consultant to startup executive in a few short years. Along the way he’s collected a 30 under 30 award and contracted COVID-19. Thankfully he’s recovered in time to be in the running for 40 under 40.

For reading, he recommends The Hard Thing About Hard Things by Ben Horowitz (which was also recommended by previous guest Alex Zapesochny) and The Bottom Billion: Why the Poorest Countries are Failing and What Can Be Done About It, by Paul Collier.

The HealthBiz podcast is available on SpotifyApple PodcastsGoogle Podcasts and  many more services. Please consider rating the podcast on Apple Podcasts. Doing so helps the podcast reach more listeners.

Check out the rough (AI generated) transcript of the episode. Click on a word if you want to start the podcast from a particular spot.


By healthcare business consultant David E. Williams, president of Health Business Group

Healthcare is digital. Can interoperability be far behind? Podcast with Lyniate’s Drew Ivan

Drew Ivan
Drew Ivan

With the digitization of health care records, you’d kind of expect that electronic medical records could talk to one another. Alas, the US healthcare system is still a veritable tower of Babel. It’s a real mess for patients, doctors, hospitals, labs, etc. trying to share information. And the pandemic has made things worse as people get testing and care in different places than they’re used to. Thanks to healthcare, the fax machine is still alive and well in the third decade of the 21st century.

But people like Drew Ivan haven’t given up. They’re working nonstop to turn the promise of healthcare interoperability into reality. As Chief Product and Strategy Officer of Lyniate, Drew is building digital connections throughout the healthcare ecosystem.

For your reading pleasure, he recommends Thinking in Bets: Making Smarter Decisions When You Don’t Have All the Facts by Annie Duke and the sequel, How to Decide: Simple Tools for Making Better Choices.

The HealthBiz podcast is available on SpotifyApple PodcastsGoogle Podcasts and  many more services. Please consider rating the podcast on Apple Podcasts. Doing so helps the podcast reach more listeners.

Check out the rough (AI generated) transcript of the episode. Click on a word if you want to start the podcast from a particular spot.


By healthcare business consultant David E. Williams, president of Health Business Group

Amazon Halo or Apple Watch? Why not both?

I share my impressions of the Amazon Halo and Apple Watch in the latest edition of the HealthBiz podcast. Usually, I interview a guest but in this episode it’s just me.

I’ve gotten a lot of use out of the Watch over the past couple years and I’m not giving it up any time soon. But the Band adds some useful –and novel— features, making it more of a complement than a substitute. I’m planning to keep wearing both.

(January 3, 2021 Update: I have been asked about whether I’ve found a way to import Amazon Halo data into the Apple Health app. The answer is no. When I follow instructions from Apple to import data from other apps, Halo doesn’t show up, which means it’s unlikely to be compatible. I followed Amazon’s instructions to download my Halo data. Theoretically I could enter it into Apple Health manually but that would be cumbersome and not likely to yield much. I am going to explore this topic further to see what I find and possibly write a new post or record a supplemental podcast.)

The HealthBiz podcast is available on SpotifyApple PodcastsGoogle Podcasts and  many more services. Please consider rating the podcast on Apple Podcasts. Doing so helps the podcast reach more listeners.

Check out the rough (AI generated) transcript of the episode. Click on a word if you want to start the podcast from a particular spot.

0E1EE795 194B 4DA8 922B 5C3677C39F6E 1 105 c
Watch me!
7C0E76EA ADAD 4CF9 8119 425E0355E1B3 1 105 c
Halo band matches my socks (also from Amazon)
DB8F1DFC 4D94 424D 9319 7906F385DC5F
Halo app home screen
E79F4C81 C2F4 4332 AC20 0ABEB07B3B5E
This is a pointless reminder



 


By healthcare business consultant David E. Williams, president of Health Business Group

Amazon bears down on healthcare. I’m quoted in Investor’s Business Daily

Investor’s Business Daily is out with a comprehensive and timely piece on Amazon’s bold moves in healthcare (Amazon’s Health Care Push Could Be Its Next Big Market Disruption). Even though Amazon has been weighing on the fortunes of traditional healthcare players for some time, the recent Amazon pharmacy announcement still shook up the market, driving down the shares of CVS, Rite Aid, etc.

Amazon brings consumer focus, scale, and most importantly –low prices– to healthcare. The potential is dramatic, especially in the COVID-19 era when Amazon is on offense in general.

I’m quoted in the piece by author, Brian Deagon.

Amazon probably has the best shot at moving the needle. That’s because of its global, personalized connection to consumers, its high-speed delivery of packages, its powerful cloud computing unit and the wide variety of medical equipment on its e-commerce platform.

“Everyone in health care is scared of Amazon, and rightly so,” said David Williams, president at Health Business Group, a health care consultant. “Amazon is coming at it from all directions and they have the technology, scale and consumer focus needed to succeed.”

“All these companies will have to figure out how they stay alive,” Williams said.


By healthcare business consultant David E. Williams, president of Health Business Group

Niall Brennan brings data to the healthcare party

Niall Brennan photo
HCCI CEO, Niall Brennan

Niall Brennan isn’t one to pull punches. From his perch as CEO of the Health Care Cost Institute he uses data to call out the moral and ethical failures of the US healthcare system. Insulin pricing, air ambulances, surprise billing, the pandemic. Whatever the topic, Brennan brings his sharp wit and deep reservoir of healthcare knowledge.

Before HCCI, Brennan was Chief Data Officer for the Center for Medicare and Medicaid Services and a staffer at Brookings, MedPac, the Congressional Budget Office and the Urban Institute. So his is the perspective of someone who knows what he’s talking about.

For reading, Niall recommends Say Nothing by Patrick Radden Keefe about the ‘Troubles’ in Northern Island and Let’s Go (So We Can Get Back), an autobiography by Wilco lead singer Jeff Tweedy.

The HealthBiz podcast is available on SpotifyApple PodcastsGoogle Podcasts and  many more services. Please consider rating the podcast on Apple Podcasts. Doing so helps the podcast reach more listeners.

Below is a rough (AI generated) transcript of the episode. Click on a word if you want to start the podcast from a particular spot.



By healthcare business consultant David E. Williams, president of Health Business Group