Health Business Blog

Health care business consultant and policy expert David E. Williams share his views

#CareTalk Shorts – Trump sends dialysis patients home

Kidney dialysis is one of the most opaque and problematic sectors of the healthcare economy. It’s controlled by a duopoly that extracts big dollars from private payers while maintaining a symbiotic relationship with the Federal government. Patients aren’t particularly well served and costs are rising.

President Trump’s executive order aims to encourage the use of home dialysis. That’s a good thing, as CareCentrix CEO John Driscoll and I discuss in this edition of #CareTalk Shorts.

By healthcare business consultant David E. Williams, president of Health Business Group.

Noisy hand dryers – how to cope? Hint: Lower you hands

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Noisemaker in chief
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Noise reduction nozzles. Anyone ever seen one of these in the wild?

Nora Louise Keegan, a 13 year old Canadian has generated great publicity with her recent article in Pediatrics & Child Health (Children who say hand dryers ‘hurt my ears’ are correct: A real-world study examining the loudness of automated hand dryers in public places).

She conducted a rigorous study to measure the peak loudness of dryers at two distances from the wall, both with and without hands in the dryer’s air flow. She measured the sounds at different heights, corresponding to the ear canal height of younger and older kids and of adult men and women.

I encourage you to read the article. It is brief and well-written.

When I saw the write-up in the Washington Post, I immediately remembered writing about this very issue back in 2013 (when the author was about 7 and starting to develop an interest in the topic).

In my post (Hand hygiene and hearing loss. Avoiding the tradeoff) I wrote:

I’m not so fond of the Excel Xlerator. Sure it’s powerful, but it’s also incredibly noisy. I have sensitive ears, and I’m not embarrassed to admit that when I’m exposed to a loud sound I cover my ears with my hands. But of course if I’m drying my hands I can’t use them to protect from the noise. The Xlerator is loud enough that I suspect it’s a threat to hearing. At the very least it’s so annoying that I bet some people skip hand washing to avoid using it. My gym has one of these beasts and after being bothered by it for a while I decided to research the noise level.

I didn’t do any original research but I found a paper by Jeffrey Fullerton and a colleague from an acoustical consulting firm and corresponded with Jeff about the subject. He told me that the airstream is a major factor in the noise level and advised me to lower my hands a foot or so below the nozzle , which helps make things quieter. This is the approach I use to this day, with some success –although sometimes the sensor doesn’t see my hands and it does take a bit longer to dry.

The new research by Keegan quantifies the difference made by placing hands in the airflow and also identified the Xlerator as the number one bad boy.

When I read the article I circled back to my original sources. The article I cited is gone (maybe the firm snuffed it when the author moved on) but the Acoustical Society of America still has a summary on its site.

My favorite tidbit is that there is (was?) a noise reduction nozzle for the Xlerator. Presumably the manufacturer understood there was a problem.

I’ve never seen one of these in use. Have you?

By healthcare business consultant David E. Williams, president of Health Business Group.

 

 

AdhereHealth CEO Jason Rose on patient adherence (podcast)

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Jason Rose, CEO AdhereHealth

Adherence to medication regimens is a huge challenge, with patients failing to get the benefit of their drugs and payers not getting the results they’re paying for. Adherence is also a major opportunity; for example over half of Medicare Star ratings are based on adherence.

In this podcast interview, AdhereHealth CEO Jason Rose offers his perspective:

  • (0:12) What are the biggest challenges in the pharmacy field? (Here’s the article Jason references in his reply)
  • (1:52) What does adherence really mean? Is it a big deal?
  • (6:15) Who has a financial incentive to do something about it?
  • (8:38) You claim over half of Medicare Star ratings are based on adherence. Is it really true?
  • (12:18) Is adherence a patient-centric term? It sounds more top down.
  • (13:58) How do social determinants of health tie in to adherence?
  • (18:15) What role does AdhereHealth play?
  • (22:27) Is your Pharmacy at Home program just a mail order pharmacy?
  • (24:56) Why did your company change its name?
  • (26:38) Can we expecting sweeping changes in adherence, with the introduction of new tools like AI and wearables?

By healthcare business consultant David E. Williams, president of Health Business Group.

#CareTalk July 2019. Democrats and HealthCare -The Great Debate

In this edition of #CareTalk, CareCentrix CEO John Driscoll and I discuss the impact of healthcare on the Democratic presidential race.

(0:36) What impact are the TV debates on healthcare having on the Democratic presidential race?
(2:30) Arkansas has been testing out a Medicaid work requirement. What do the results tell us?
(4:30) What should be made of the OpenNotes initiative in Massachusetts, which allows patients to access their doctors’ clinical notes about them?
(7:12) New doctors continue to avoid primary care. Does that matter?
(9:20) Did David avoid getting bit by a shark during his Cape Cod vacation?
(10:16) A judge struck down Trump’s rule to make drug makers disclose prices in TV ads. Does it matter?
(11:01) Is Alexa bad for healthcare?
(11:30) Co-design is a new healthcare buzzword – but how important is it?
Subscribe to the #CareTalk Podcast iTunes: https://apple.co/2DIDTcr Google Play: https://bit.ly/2RobqMB

Partners HealthCare. Too big to succeed?

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Too big to nail?

Question: How do you know when a non-profit healthcare organization is getting too big?

Answer: When it’s considering spending over $100 million to change its name.

Partners HealthCare was founded in 1994 when Massachusetts General Hospital and the Brigham and Women’s Hospital decided to team up (“partner”) to defend themselves against Blue Cross and Harvard Pilgrim, which for a brief moment had gained the upper hand as managed care caught on. As a new MBA at the Boston Consulting Group, I remember seeing the projections: MGH and the Brigham were going to be in trouble as Massachusetts copied California and drove down hospital utilization.

Insurance companies didn’t need to include both MGH and the Brigham in their networks–so they tried to play them off against one another to get better rates. That’s why Partners was created.

The two hospitals never wanted to merge and in the end they didn’t have to. The healthcare economy boomed, no one could exclude Partners from their network, and Partners was able to use its muscle to do very well in managed care contracting.

Partners got its act together and executed well, especially compared to its local academic and community-based competitors.

A quarter century later, the original partners have acquired several other hospitals and physician organizations. It’s the biggest private employer in Massachusetts by far, and rivals the state government itself in terms of workforce size.

Lately the company has had to deal with its success. Healthcare costs are a big issue in Massachusetts –as they are elsewhere– and Partners is in the crosshairs. The company is built for market power and clinical excellence, which does not lead to the lowest cost approach. And leaders within the Partners hospitals have been reluctant to cede authority to the central organization.

Something has to change. In particular Partners has to do a better job of integrating its various components –or so goes the conventional wisdom.

New CEO, Dr. Anne Klibanski was mostly recently the head of research for Partners.  She’s touted as a great listener, and good at getting people to collaborate. But as I told the Boston Globe (New Partners Chief no stranger to role of uniter)

As a good listener, Klibanski could successfully unite the various factions at Partners. “On the other hand,” [Williams] said, “listening might not be the issue. Partners might need someone to bang people’s heads together.”

Now comes word that Partners is thinking of investing $100 million in changing its name to something more alluring like Mass General Brigham Health. It could be worth it to Partners by bringing the different factions together and for marketing and fundraising purposes. (For sure it will be great for branding and marketing agencies!)  But what does that say about the state of healthcare in Massachusetts?

An expert quoted in the Globe (As Partners HealthCare rethinks its strategy, it’s considering whether to change its name) said it best:

“I don’t think those names matter to ordinary human beings who get health care in our state,” said Alan Sager, a professor at the Boston University School of Public Health. “The underlying fights about decentralized versus centralized power are internal matters for Partners. I don’t think they should plague the public with their own organizational anxieties.”

Partners has great hospitals and great people that make it the pride of Massachusetts. It does make business sense for Partners to consider rebranding. But that doesn’t mean it’s good news for the finances of those footing the bill.

By healthcare business consultant David E. Williams, president of Health Business Group.