Category: Patients

Interview with Seqster CEO Ardy Arianpour

published date
July 1st, 2021 by

Ardy Arianpour
Ardy Arianpour, Seqster CEO

Ardy Arianpour arrived in San Diego as a six year old immigrant from the Middle East and didn’t waste time getting going. By 16 he was working at the Salk Institute and after college pursued a series of sales and marketing roles, even finding time to get involved in a landmark gene patent lawsuit at the US Supreme Court.

As co-founder and CEO of Seqster, he’s bringing person-centric interoperability to the masses. Seqster has the wind at its back. And with the 21st Century Cures Act, Ardy contends that Seqster essentially is the law.

In this episode of the HealthBiz podcast, Ardy explains what it means to be a data artist, how to be patient centric when your customers are not the patients, and why Seqster is different from everything else out there. He also digs in to the reasons behind Takeda’s investment in the company and the recent partnerships with Medable and Datavant.

The HealthBiz podcast is available on SpotifyApple PodcastsGoogle PodcastsYouTube and  many more services. Please consider rating the podcast on Apple Podcasts.


By healthcare business consultant David E. Williams, president of Health Business Group.

Some 2nd shots are canceled. I’m quoted in the Boston Globe

published date
March 3rd, 2021 by

Some urgent care clinics have run out of vaccines and cancelled follow-up shots for certain patients. It’s maddening for affected patients, but not a public health problem assuming those shots are given to someone else instead.

I was quoted in the Boston Globe (CareWell clinics telling patients their second COVID-19 shots are canceled, triggering wider vaccination anxieties)

“It’s not surprising,” said David Williams, president of Health Business Group, a Boston management consulting firm. “When you’ve got millions and millions of doses being administered every week, you’d expect to have some sampling of this. You can’t expect everything to go smoothly.”

Delayed appointments are “certainly an inconvenience for the person who was planning to get a second shot, but it’s not a public health problem,” Williams said.

It seems like this glitch has already been addressed. It’s all part of the bumpiness we can expect to continue for a while.


By healthcare business consultant David E. Williams, president of Health Business Group.

Free Noom? Yes, health insurance will pay

published date
January 3rd, 2021 by

Weight loss is a top New Year’s resolution. Noom is a great app with human coaching to help people lose weight and keep it off. Noom can be expensive, but can you get Noom for free? Does health insurance pay for Noom? In my case the answer was yes.

At Blue Cross Blue Shield of Massachusetts, weight loss reimbursement is offered alongside fitness reimbursement. They’ve made it much easier to understand since I requested reimbursement last year.

Here’s the FAQ for “What qualifies for weight loss reimbursement?”

Participation fees for hospital-based programs and in-person Weight Watchers sessions

Participation fees for Weight Watchers and other non-hospital programs (in-person or online) that combine healthy eating, exercise, and coaching sessions with certified health professionals such as nutritionists, registered dietitians, or exercise physiologists.

Notice, Noom isn’t officially named on the list even though Weight Watchers (not nearly as good as Noom) is. But I called Blue Cross and they told me Noom was reimbursed. When I submitted my request for reimbursement online it was paid right away.

This is the best of all benefits because there’s no co-pay, no co-insurance, no prior authorization and it doesn’t come out of my deductible.

Here’s the simple form I filled out online in 2020:

Screenshot 2020 03 30 23.35.25
Noom reimbursement

Does your plan pay for Noom? I don’t know, but it might. And it should. Losing weight and keeping it off is a win-win. It makes you healthier and saves the health plan money on medical costs.


By healthcare business consultant David E. Williams, president of Health Business Group.

Real-time patient feedback. Podcast interview with Feedtrail CEO Paul Jaglowski

published date
December 10th, 2020 by

Paul Jaglowski FeedTrail
FeedTrail CEO, Paul Jaglowski

Paul Jaglowski, CEO of Feedtrail has taken patient experience surveying to the next level, collecting real-time information from patients during their encounters. Big guys like Press Ganey, Qualtrics and NRC are looking over their shoulders at the new kid on the block.

Paul has gone from baseball player to management consultant to startup executive in a few short years. Along the way he’s collected a 30 under 30 award and contracted COVID-19. Thankfully he’s recovered in time to be in the running for 40 under 40.

For reading, he recommends The Hard Thing About Hard Things by Ben Horowitz (which was also recommended by previous guest Alex Zapesochny) and The Bottom Billion: Why the Poorest Countries are Failing and What Can Be Done About It, by Paul Collier.

The HealthBiz podcast is available on SpotifyApple PodcastsGoogle Podcasts and  many more services. Please consider rating the podcast on Apple Podcasts. Doing so helps the podcast reach more listeners.

Check out the rough (AI generated) transcript of the episode. Click on a word if you want to start the podcast from a particular spot.


By healthcare business consultant David E. Williams, president of Health Business Group

Amazon Halo or Apple Watch? Why not both?

published date
November 25th, 2020 by

I share my impressions of the Amazon Halo and Apple Watch in the latest edition of the HealthBiz podcast. Usually, I interview a guest but in this episode it’s just me.

I’ve gotten a lot of use out of the Watch over the past couple years and I’m not giving it up any time soon. But the Band adds some useful –and novel— features, making it more of a complement than a substitute. I’m planning to keep wearing both.

(January 3, 2021 Update: I have been asked about whether I’ve found a way to import Amazon Halo data into the Apple Health app. The answer is no. When I follow instructions from Apple to import data from other apps, Halo doesn’t show up, which means it’s unlikely to be compatible. I followed Amazon’s instructions to download my Halo data. Theoretically I could enter it into Apple Health manually but that would be cumbersome and not likely to yield much. I am going to explore this topic further to see what I find and possibly write a new post or record a supplemental podcast.)

The HealthBiz podcast is available on SpotifyApple PodcastsGoogle Podcasts and  many more services. Please consider rating the podcast on Apple Podcasts. Doing so helps the podcast reach more listeners.

Check out the rough (AI generated) transcript of the episode. Click on a word if you want to start the podcast from a particular spot.

0E1EE795 194B 4DA8 922B 5C3677C39F6E 1 105 c
Watch me!
7C0E76EA ADAD 4CF9 8119 425E0355E1B3 1 105 c
Halo band matches my socks (also from Amazon)
DB8F1DFC 4D94 424D 9319 7906F385DC5F
Halo app home screen
E79F4C81 C2F4 4332 AC20 0ABEB07B3B5E
This is a pointless reminder



 


By healthcare business consultant David E. Williams, president of Health Business Group