Tag: nurse triage

Nurse triage lines 3.0. Podcast with AxisPoint Health

July 20th, 2018 by
Anne VanBronkhorst, SVP of AxisPoint Health

Nurse triage lines have gone through three phases of evolution. In phase 1 they were implemented to ‘check the box’  for member education, phase 2 brought “demand management” to keep patients out of the emergency room, and now in phase 3 health plans are creating a gateway to innovative programs and services.

In this podcast interview, AxisPoint Health SVP, Anne VanBronkhorst and I discuss:

  • (0:14) Why payers offer nurse triage lines in the first place
  • (1:37) What kinds of issues they handle and how popular they are
  • (2:50) How payers measure success
  • (3:56) How to stand out in a crowded field
  • (4:58) Examples of innovative services for which nurse lines are a gateway
  • (6:00) The role of telehealth as a replacement or complement
  • (6:53) What results AxisPoint Health is seeing with its customer base
  • (8:10) The definition of emergency department “redirection rate”

By healthcare business consultant David E. Williams, president of Health Business Group.