Tag: Susan Mende

Patient engagement: A discussion with Susan Mende of the Robert Wood Johnson Foundation

May 27th, 2014 by
Susan Mende, Sr. Program Officer
Susan Mende, Sr. Program Officer

The Robert Wood Johnson Foundation (RWJF) is investing in understanding and improving patient engagement. In this podcast interview, Senior Program Officer Susan Mende shares some of the lessons RWJF has learned and points listeners to a variety of resources that the Foundation is making available.

We discuss the three components of patient engagement, the role of families, the correlation between higher levels of engagement and patient outcomes, and how Aligning Forces for Quality (AF4Q) communities are pioneering patient engagement approaches.

RWJF has also published an issue brief on the topic.

By healthcare business consultant David E. Williams of the Health Business Group

 

Avoidable emergency department visits: Lessons from the Robert Wood Johnson Foundation (podcast)

December 9th, 2013 by
Susan Mende, Sr. Program Officer
Susan Mende, Sr. Program Officer

Only about 30 percent of patients treated in hospital emergency departments need to be there. The other 70 percent might be better off in primary care, where care could be better coordinated and costs are about one-quarter, according to The Robert Wood Johnson Foundation (RWJF). In recognition of this issue, RWJF has been funding programs to tackle the problem of avoidable emergency department visits.

In this podcast interview, RWJF Senior Program Officer Susan Mende discusses the work of Aligning Force for Quality grantee communities in identifying the root cause of avoidable visits and developing interventions to help primary care practices achieve their missions. Resources are available for free on the RWJF website.

Susan is optimistic that there will be significant progress in addressing this issue over the next few years.

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By David E. Williams of the Health Business Group.