Tag: telehealth

Telehealth for chronic conditions: Interview with Synzi CEO Lee Horner

January 18th, 2018 by
Lee Horner, CEO, Synzi

Synzi is a new technology company focused on helping healthcare organizations provide virtual care. The Synzi platform enables on-demand video interactions, including for those with limited knowledge of English and for patients with hearing loss.

I sat down with Synzi CEO Lee Horner at last week’s JP Morgan Healthcare Conference to discuss telehealth and Synzi’s role.

Overview:

  • (0:10) People with multiple chronic conditions are responsible for much of the healthcare spending in this country. What are some of the key challenges they face in maintaining their health?
  • (1:18) What role can telehealth play? How does it work in practice?
  • (2:44) What populations are most suited to telehealth? Which less so?
  • (4:09) What’s the value of telehealth beyond the traditional nurse phone call?
  • (5:55) Who pays the bill? What’s the value proposition?
  • (8:03) Do you offer archiving of the video visits?
  • (8:47) When customers archive do they make the archives available to patients?
  • (9:30) Synzi is a new company but it came out of Stratus, which had language services as well as tele heath. How do those fit together?
  • (11:10) What does the future hold for telehealth for people with chronic conditions?


By healthcare business consultant David E. Williams, president of Health Business Group.

Thomas Jefferson embraces telehealth

February 24th, 2015 by
Just slightly ahead of their time
Just slightly ahead of their time

Thomas Jefferson was an innovative guy, so I guess it should come as no surprise that his namesake university in Philadelphia is embracing telehealth in a big way. Thomas Jefferson University Hospitals CEO Dr. Stephen Klasko is in a hurry to transform healthcare delivery, and sees telehealth as a key enabler. TJ has gone so far as to invest in American Well, the telehealth platform company I’ve profiled in the past.

Klasko is focused on keeping patients out of the hospital and especially the emergency department. He also sees the potential to make better use of specialists’ time –letting them quickly dispatch patients with minor issues and provide greater access for those with serious concerns.

Fifteen years after eVisits were commercialized, virtual care seems to be coming into vogue. Why now? As usual with major changes, there is a convergence of various factors.

  • Everyone –patients as well as doctors– has a high-powered smartphone in their pocket, which is capable of amazing things like full motion video. No need to go to a specialized facility or even to a computer
  • Patients have financial incentives to avoid costly care
  • Providers are facing overwhelming demand from newly insured patients along with new  value-based payment models that encourage efficiency
  • Consumers are coming to expect online interaction with healthcare that feels like how they interact in every other aspect of their lives. Doctors and nurses feel the same way

The next few years will be monumental for digital health. I can’t wait to see how it all unfolds.

photo credit: Declaration Drafting Committee, after Jean Leon Gerome Ferris via photopin (license)

By healthcare business consultant David E. Williams, president of Health Business Group.

 

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