Most organizations can benefit from insights into the best practices of competitors, business partners and even from players outside their own industry. But it’s very difficult for executives to obtain an objective view of what’s going on elsewhere. Companies tend to be inwardly focused and proud of their own ways of operating. And few staff members have the skill set or experience necessary to obtain meaningful competitive intelligence and insights beyond what is publicly available.
The consultants who lead our best practices and benchmarking work have more than 20 years of experience in the field. We build on our proprietary best practices database with primary research on specific issues of interest to our clients, which we obtain through interviews and surveys of industry participants along with published data. Often, we provide a summary of findings to those who participate in our research as a tangible thank you for their insights.