Real-time patient feedback. Podcast interview with Feedtrail CEO Paul Jaglowski
Paul Jaglowski, CEO of Feedtrail has taken patient experience surveying to the next level, collecting real-time information from patients during their encounters. Big guys like Press Ganey, Qualtrics and NRC are looking over their shoulders at the new kid on the block.Paul has gone from baseball player to management consultant to startup executive in a few short years. Along the way he’s collected a 30 under 30 award and contracted COVID-19. Thankfully he’s recovered in time to be in the running for 40 under 40.For reading, he recommends The Hard Thing About Hard Things by Ben Horowitz (which was also recommended by previous guest Alex Zapesochny) and The Bottom Billion: Why the Poorest Countries are Failing and What Can Be Done About It, by Paul Collier.The HealthBiz podcast is available on Spotify, Apple Podcasts, Google Podcasts and many more services. Please consider rating the podcast on Apple Podcasts. Doing so helps the podcast reach more listeners.Check out the rough (AI generated) transcript of the episode. Click on a word if you want to start the podcast from a particular spot.
By healthcare business consultant David E. Williams, president of Health Business Group